How can we help?
Serena VPN is intentionally simple. If something is not working, start here.
Email supportsupport@serenavpn.app
Questions about connections, locations, compatibility, or using the app.
Contact support →privacy@serenavpn.app
Privacy questions, data inquiries, and policy-related requests.
Contact privacy →Common questions.
Serena will not connect+
Confirm that your device has an active internet connection, then disconnect and reconnect Serena VPN. If the issue continues, try another available VPN location.
A website does not load while connected+
Try disconnecting and reconnecting, or switch to another available location. Some networks and websites may treat VPN traffic differently.
The VPN permission prompt appears+
iOS and iPadOS require permission before an app can add a VPN configuration. Approve the system prompt to allow Serena VPN to connect.
I want to report a privacy issue+
Email privacy@serenavpn.app. Serena VPN does not use accounts, so include only the information needed to explain your request.
Before you email
For faster troubleshooting, include your iPhone or iPad model, iOS or iPadOS version, the VPN location you selected, and a short description of what happened. Please do not send passwords, private keys, or other sensitive credentials.